ADDITIONAL SERVICES AVAILABLE

• Optional phone follow-up services maximize customer retention
• Customers not responding to service reminders are called 7 days after due date and offered an appointment
• Three attempts are made to reach customers - attempts are made at different times and days to ensure a high contact rate
• Appointment information and customer satisfaction “Hot Alerts” are e-mailed or faxed to the dealership daily for scheduling or complaint resolution

• Recommended/Declined Services Reminder Letters - Sent to service customers who have recently visited your dealership and declined recommended repairs and/or services
• Inactive/Lost Customer Letters - Sent to inactive customers to invite them back into the dealership with a special offering
• First Time Service Customer Welcome Letters - Sent to first-time service customers introducing them to all of the amenities that your dealership has to offer
• Sales and/or Service Voice Message Calls - See VoiceTRAX: appointment reminders, ad campaigns, and much more
• Targeted Mailings & Special Projects - promotional inserts, direct mail, maintenance menus, forms, mystery shopping calls, CSI surveys, recall letters, etc.
• Online Service History & Appointments - reduce personnel expense while increasing convenience for your customers by offering real-time, online appointment setting and service history with your own custom web pages.
• E-mail Collection - want to offer more e-mail marketing but don't have your customers'
  e-mails? Our Opt-In e-mail collection solves that problem.
• AutoRecall & SuperStock - Automated Auto Recall Notification Program for both dealer inventory and customer vehicles.